Rental Terms & Agreements

These Rental Terms & Agreements are between On The Green LLC and the Client/Customer.

Reservation Length:

All reservations are for a standard 4-hour period unless additional or less hours are agreed upon.
Conventions and trade shows reservation length is based on agreement between the client and On The Green LLC, this is to accommodate the flexibility needed for conventions and trade shows.

Delivery Times:

Deliveries are typically scheduled 2–6 hours prior to the event start time. These times can alter depending on agreements between the client and On The Green LLC to accommodate both schedules.
Please note that these times may vary based on the product being delivered, the complexity of the setup, or logistical factors such as long distances, stairs, or elevators between the delivery vehicle and the event location.
For conventions and trade shows, delivery and pickup requirements may differ due to specific load-in and load-out schedules. On The Green LLC will coordinate directly with the client to meet these requirements in advance. Client is required to provide this information.

Delivery:

Delivery is typically scheduled 2–6 hours prior to the event start time. For conventions and trade shows, delivery requirements may differ and will be coordinated and agreed upon with the client in advance.
The person who made the reservation or a mutually agreed-upon representative must be present to accept the rented products.
These times can alter as it may be depending on which product being delivered and if setup involves a great distance, stairs or elevator in the path from the delivery vehicle to the event location.
These times may vary depending on the type of event, such as conventions and trade shows that require specific load-in dates and times, which On The Green LLC will coordinate directly with the client. Client is required to provide this information.

Pickup:

Pickups will begin at the requested time and may extend up to 3 hours or more if agreed on between the client and On The Green LLC.
Customers are responsible for fees related to third-party property access if applicable.
These times can alter as it may be depending on which product being delivered and if setup involves a great distance, stairs or elevator in the path from the delivery vehicle to the event location.
These times may vary depending on the type of event, such as conventions and trade shows that require specific load-in dates and times, which On The Green LLC will coordinate directly with the client. Client is required to provide this information.

Setup:

Mini golf courses can be set up on grass, concrete, or asphalt.
The surface must be level, with adequate lighting.
Customers are required to confirm the details of the final location prior to the event day.

Extra Fees:

Notify On The Green LLC in advance if the setup area involves steps or stairs (maximum of 10 steps).
Additional labor fees may apply for setups with challenging access (e.g., walkways over 50 yards, stairs, elevators).
If access issues are not disclosed, the order may be canceled, and a delivery/cancellation fee will be charged.
On The Green LLC is not responsible for any union labor charges or Exhibitor Appointed Contractor (EAC) fees required by convention centers or trade shows.
If an EAC fee is required for participation in a convention or trade show, On The Green LLC reserves the right to create and issue an invoice to the client for reimbursement of that fee.
Additionally, On The Green LLC reserves the right to invoice the client for any unforeseen or undisclosed obstacles that reasonably result in increased labor or administrative hours related to delivery, setup, rental, or pickup.

Customers must ensure the setup area is ready before the delivery team arrives (e.g., mowing lawns, clearing obstacles, removing animal waste).
If extra handling is required or the area remains inaccessible, additional fees may apply.
On The Green LLC is not responsible for surface damages or alterations caused by rented products.

Deposit:

A deposit equal to 50% of the total order amount is required to secure all reservations; however, full payment may be made at the time of booking if preferred. The deposit is fully refundable if the reservation is canceled at least two months prior to the scheduled event date.
Full payment will be requested 7-14 days before the delivery date.

Accepted Payment Methods:

If the cancellation occurs more than two months prior to the rental date, all amounts paid, whether a deposit or payment in full, will be fully refunded.
If the cancellation occurs within two months of the rental date, up to 50% of the total order amount shall be deemed non-refundable. Any amounts paid in excess of that fifty percent 50% will be refunded.
Credit will be issue if an event is cancelled due to inclement weather.
To cancel, please email sales@onthegreenminigolf.com or call directly.

Changes to Orders:

Changes made during or at the end of the rental period (e.g., extending rental) will incur additional fees.
Adding additional services or products is possible on the day of event depending on availability

If inclement weather occurs before your event and prevents us from setting up your mobile mini golf course, we will issue a credit towards your next event. Once the event is canceled we are not obliged to set up the mobile mini golf course, even if the weather clears later in the day.

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